Course Highlights
According to Gartner, only 13% of customers are able to resolve their issues through self-service as the only channel of support. Therefore, you must train your customer service agents to resolve customer issues quickly and effectively. Since modern customers expect priority and personalized customer service, failing to deliver either may increase the possibility of churn in the business world. This course will teach you the elements of customer service as well as key skills.
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Skill Type
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Course Duration
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Domain
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GOI Incentive applicable
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Course Category
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Nasscom Assessment
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Placement Assistance
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Certificate Earned
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Content Alignment Type
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NOS Details
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Mode of Delivery
