Salesforce AI with Agentforce Foundations.

Course by:

Course Highlights

Introduction to Salesforce and its core functionalities
Navigating and learning through Salesforce’s Trailhead platform
Hands-on experience with Salesforce CRM tools and best practices
Introduction to Artificial Intelligence and its relevance in CRM
Understanding Natural Language Processing (NLP) and Large Language Models (LLMs)
Exploring Salesforce Data Cloud and real-world applications
Prompt engineering and its practical use in AI interactions
Designing effective products using AI-driven design principles

Develop a strong foundation in Salesforce CRM and understand its role in modern customer engagement
Gain proficiency in navigating and utilising Salesforce Trailhead for self-paced learning and certification pathways
Understand core concepts of Artificial Intelligence and how they integrate into business processes
Explore Natural Language Processing (NLP) and Large Language Models (LLMs) for building intelligent, conversational systems
Learn how to harness Salesforce’s Data Cloud for real-time customer insights and personalisation
Practice Prompt Engineering to improve interactions with generative AI tools and automate workflows
Apply AI principles to design user-centric products and services with greater impact
Build hands-on expertise with Agentforce modules to solve real-world business challenges using AI-powered CRM tools
Prepare for careers that blend Salesforce CRM mastery with applied AI skills - meeting the demand of top employers and partners

Gain practical exposure to Salesforce CRM tools used by top global enterprises
Understand Artificial Intelligence concepts, including NLP and LLMs, in a business-friendly context
Master Prompt Engineering to effectively interact with generative AI and automate processes
Learn data-driven decision-making through Salesforce’s Data Cloud and analytics tools
Apply design thinking and AI principles to build user-centric digital products and services
Build solutions with Agentforce modules to solve real-world challenges in sales, service, and marketing
Prepare for high-demand careers in CRM consulting, AI product design, customer experience, and digital transformation

Students from engineering and technological institutions/universities across all branches are eligible to take this course.
Non-engineering graduates who wish to learn AI and Agentforce from an industry perspective.
Professionals who are already skilled but want to upskill themselves - this course is ideal for them.

The Agentforce curriculum equips learners with both conceptual understanding and practical experience in AI-powered customer relationship management.
By mastering core AI topics such as Natural Language Processing, Prompt Engineering, and Large Language Models, students gain the ability to design intelligent workflows and customer interactions.
Through hands-on exposure to Salesforce CRM and Agentforce modules, they become proficient in building smart, scalable solutions that drive business impact.
The outcome: a well-rounded professional capable of leveraging AI seamlessly within Salesforce environments to lead innovation across industries.