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Course Highlights

  • These ServiceNow programme cover the fundamentals of the platform and prepares learners for the Certified System Administrator (CSA) certification.
  • Courses focus on IT Service Management (ITSM) processes, teaching how to automate and streamline workflows using the platform.
  • This programme also introduces ServiceNow’s cutting-edge Generative AI tools, including Now Assist and Virtual Agent, which enhance automation and user interactions through AI-driven solutions.
  • Learners gain practical skills in leveraging AI and Machine Learning within ServiceNow to improve their knowledge of service delivery.
  • This programme blends core system administration, ITSM best practices, and innovative AI capabilities for a comprehensive learning experience.

  • Skill Type

  • Course Duration

  • Domain

  • GOI Incentive applicable

  • Course Category

  • Nasscom Assessment

  • Placement Assistance

  • Certificate Earned

  • Badge Earned

  • Content Alignment Type

  • NOS Details

  • Mode of Delivery

Course Details

Learning Objectives

What will you learn in the Certified System Administrator with IT Service Management and AI Emphasis course?

Upon completion of this training, you will be able to:

  • Explain the ServiceNow Platform
  • Gain functional awareness of applications including the core platform ITSM, Now Assist
  • Explore the power of the ServiceNow AI Platform
  • Configure the platform for business
  • Identify IT Service Management Flows
  • Configure the platform to support incident, problem and change flows
  • Enable productivity
  • Configure a service catalog and self service
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Reasons to enrol

Why should you take the Certified System Administrator with IT Service Management and AI Emphasis course?

  • This programmes provides instructions on how to manage and use the ServiceNow platform effectively through system administration with an additional focus on IT Service Management and AI.
  • This programme will help you build practical skills to improve IT workflows and prepare for ServiceNow certification.
  • It is perfect for IT professionals aiming to advance their careers and gain hands-on experience with a leading enterprise tool.
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Ideal Participants

Who should take the Certified System Administrator with IT Service Management and AI Emphasis course?

  • B.Tech
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Curriculum

Curriculum

  • This training covers the fundamentals of the ServiceNow platform and its seven core areas, including navigation and system administration.
  • You will learn how to apply IT Service Management (ITSM) best practices using ServiceNow’s tools.
  • The course also dives deep into ServiceNow’s Generative AI capabilities with Now Assist, showing how AI enhances workflows and ITSM functions.
  • Additionally, it teaches Virtual Agent fundamentals and Natural Language Understanding (NLU) to build intelligent, conversational interfaces.
  • Overall, you will gain practical skills to automate IT services and prepare for ServiceNow certification.
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skills and tools

Tools you will learn in the Certified System Administrator with IT Service Management and AI Emphasis course

  • Platform Navigation
  • IT Service Management
  • Workflow Automation
  • AI-powered Assistance and Chatbot Design
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