Course Highlights
- AI Fundamentals, Generative AI Basics, Natural Language Processing Basics, Large Language Models, Data Fundamentals for AI, Prompt Engineering - Prompt Fundamentals Basics, Prompt Builder Basics, Einstein Trust Layer, Agentic AI - Role of Autonomous Agents and Their Importance, Introduction to Agentforce, Agentforce Builder, Agents for Service - A Practical Approach, Agentforce for Sales, Project: Build a Service Agent with Agentforce, Connect Data Cloud to Agentforce and Prompt Builder
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GOI Incentive applicable
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Nasscom Assessment
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Placement Assistance
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Certificate Earned
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Course Details
What will you learn in the Salesforce Becoming an Agentforce Champion Course?
- Understand core concepts of Artificial Intelligence (AI) and how they are integrated into business processes
- Explore Natural Language Processing (NLP) and Large Language Models (LLMs) for building intelligent, conversational systems
- Learn how to harness Salesforce’s Data Cloud for real-time customer insights and personalisation
- Practice Prompt Engineering to improve interactions with Generative AI tools and automate workflows
- Apply AI principles to design user-centric products and services with greater impact
- Build hands-on expertise with Agentforce modules to solve real-world business challenges using AI-powered CRM tools
- Prepare for careers that blend Salesforce CRM mastery with applied AI skills; meeting the demand of top employers and partners
Why should you take the Salesforce Becoming an Agentforce Champion Course?
- Gain practical exposure to Salesforce CRM tools used by top global enterprises
- Understand Artificial Intelligence concepts, including NLP and LLMs, in a business-friendly context
- Master Prompt Engineering to effectively interact with Generative AI and automate processes
- Learn data-driven decision-making through Salesforce’s Data Cloud and Analytics tools
- Apply Design Thinking and AI principles to build user-centric digital products and services
- Build solutions with Agentforce modules to solve real-world challenges in Sales, Service, and Marketing
- Prepare for high-demand careers in CRM Consulting, AI Product Design, Customer Experience, and Digital Transformation
Who should take the Salesforce Becoming an Agentforce Champion Course?
- Engineering and Technological Institutions/Universities, all branches are eligible to take up this course
- Non-Engineering Graduates who would like to learn about AI and Agentforce from the industry standpoint
- Professionals who are skilled, but want to upskill themselves
Curriculum
- AI Fundamentals
- Generative AI Basics
- Natural Language Processing Basics
- Large Language Models
- Data Fundamentals for AI
- Prompt Engineering - Prompt Fundamentals Basics
- Prompt Builder Basics, Einstein Trust Layer
- Agentic AI - Role of Autonomous Agents and Their Importance
- Introduction to Agentforce
- Agentforce Builder
- Agents for Service - A Practical Approach, Agentforce for Sales
- Project: Build a Service Agent with Agentforce, Connect Data Cloud to Agentforce and Prompt Builder
Tools you will learn in the Salesforce Becoming an Agentforce Champion Course
- Agentforce
- Natural Language Processing
- LLM, AI and Trust
- Data Cloud
- Prompt Engineering
- Implementation of Agentforce with Data Cloud Introduction to Agentforce
- Agentforce Builder
- Agents for Service - A Practical Approach, Agentforce for Sales
- Project: Build a Service Agent with Agentforce, Connect Data Cloud to Agentforce and Prompt Builder