Course Highlights
- A structured program designed for non IT professionals to understand AI, Generative AI and Agentic AI in the context of business and IT service management.
- Covers AI fundamentals including Generative AI, Agentic AI, Machine Learning and Natural Language Understanding.
- Includes practical modules on ServiceNow platform, IT Service Management and Workflow Automation.
- Creator Studio component enables nonIT professionals to build ITSM applications without coding.
- Designed to qualify under the Deep Skilling CrossSectoral content category, applicable across BFSI, Manufacturing, Healthcare and other sectors.
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GOI Incentive applicable
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Nasscom Assessment
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Placement Assistance
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Course Details
What will you learn in the ServiceNow AI Foundation Course for Beginners Course?
Upon completion of this program, you will be able to:
- Idenitfy the fundamental concepts in AI, including Generative AI, Agentic AI and Machine Learning
- Explain how AI Agents learn, adapt and operate in realworld settings
- Apply AI governance principles and build an enterprise AI governance plan
- Navigate and use the ServiceNow platform and its AI capabilities
- Identify Natural Language Understanding and its application to generative AI
- Use Creator Studio to build ITSM applications as a nonIT professional
- Leverage ServiceNow AI tools including Now Assist for workflow automation
Why should you take the ServiceNow AI Foundation Course for Beginners Course?
- Gain foundational AI knowledge from a globally recognised technology leader , ServiceNow
- Understand Generative AI and Agentic AI concepts apply across industries
- Learn practical ServiceNow platform skills without needing an IT background
- Free course with broad applicability across BFSI, Manufacturing, Healthcare and other sectors
Who should take the ServiceNow AI Foundation Course for Beginners Course?
- Business professionals and decisionmakers across nonIT sectors
- Professionals in BFSI, Manufacturing, Healthcare, Retail wanting to upskill in AI
- NonIT professionals looking to understand IT Service Management and AI automation
- Students and fresh graduates planning careers in AIenabled business roles
- Government employees and public sector professionals seeking digital upskilling
Curriculum
ServiceNow AI Foundation Course for Beginners — Total Duration: 17 hours 31 minutes
- AI Essentials (1 hr 25 min)
- AI Essentials for IT Professionals (2 hrs 25 min)
- AI Agents and Automation in Workflows (10 min)
- How do I Build an Enterprise AI Governance Plan (10 min)
- The Future of Agentic AI (10 min)
- How does Generative AI Power Intelligent Automation (10 min)
- What is Machine Learning (10 min)
- Natural Language Understanding Fundamentals (2 hrs 55 min)
- What is Artificial Intelligence (10 min)
- What is a ServiceNow Instance (10 min)
- What is a ServiceNow Platform Workspace (10 min)
- What is ServiceNow AI Platform Dashboard (10 min)
- What is a Chatbot (10 min)
- What is a Help Desk (10 min)
- ServiceNow User Interface Overview (48 min)
- Platform Analytics Overview (2 hrs)
- Get Started with Predictive Intelligence (1 hr)
- Creator Studio Fundamentals (5 hrs 8 min)
Tools you will learn in the ServiceNow AI Foundation Course for Beginners Course
Foundational Tools and Skills covered in ServiceNow AI Foundation Course for Beginners:
- ServiceNow Platform
- Now Assist (Generative AI)
- Workflow Automation
- Creator Studio
- Natural Language Understanding (NLU)
- Machine Learning
- AI Governance
- Virtual Agent