Course Highlights
- A situational leadership course to manage your boss, team and customers through personality mapping
- Customer, Boss, Stakeholder, Manager, Boss, Management, Delegation
- Certificate by Global Gyan on course completion
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Skill Type
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Course Duration
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Domain
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GOI Incentive applicable
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Course Category
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Nasscom Assessment
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Placement Assistance
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Certificate Earned
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Badge Earned
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Content Alignment Type
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NOS Details
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Mode of Delivery
Course Details
What will you learn in Understanding & Managing Stakeholders course?
- Learn about customer lifetime value and its power
- Discover the concept of leaky bucket, customer acquisition cost and the pyramid of customer value
- Understand customer experience journey and touch points
- Understand why customer experiences matter
- What is customer relationship management and why does it matter
- Learn the significance and fundamentals of effective communication with customer
- Discover the fundamentals of email interaction, face to face and phone conversations
- Grasp how to manage customer complaints
- Learn how to see your boss as your strategic partner and his role in your career progression
- Discover the framework to decode your relationship with authority
- Discover Your boss’s leadership style and direct your controlling style
Why you should take Understanding & Managing Stakeholders course?
This course talks about 3 stakeholders – customers, boss, team. Become a team player, manage your boss through active listening and personality mapping. This is a situational leadership based interactive course.
Who should take Understanding & Managing Stakeholders course?
- Customer Engagement Professionals
- Sales and Marketing Executives
- Business Heads
- Relationship Managers
- Strategic Alliances Professionals
- All Professionals aspiring to be future leaders
Curriculum
- Understanding customer life-time value
- Mapping the customer experience journey
- Customer relationship management
- Communicating effectively with customers
- Using various mediums to communicate with customers
- Recovering from lapses, complaint management
- Understanding your relationship with authority
- Defining relationship with your boss
- Understanding different leadership style
- Know your boss's leadership style
- Final assessment
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