Call Centre Essentials - Behaviours

This Pathway provides an overview of the behaviours that a Call Centre agent is expected to display.

This is a Pathway on Call Centre Essentials - Behaviours & Skills.

At the end of this Pathway, you will be able to:

1. Understand what are the behaviours and skills expected out of a Customer Service agent
2. Get an overview of the skills like - acknowledgement, empathy, active listening, personalized service, probing, and cultural understanding