Call Centre Essentials - Putting Behaviours to Motion

This Pathway enables you to understand how a Call Centre Agent is expected to implement the behaviours that is expected by the industry. 

This is a Pathway on Call Centre Essentials - Putting Behaviours to Motion.

By the end of the Pathway, you will:

1. Describe how to acknowledge and empathize with customer and their issues.
2. Get an overview of how to personalize customer service.
3. Outline how to develop awareness and understanding of various aspects of the customer.