About
About
This Pathway gives an overview of Customer Service and the Customer Service industry, with special focus on the BPO and Call Centre segments.
At the end of this Pathway, you will be able to:
- Understand what Customer Service is
- Get an overview of the Customer Service Industry, BPOs & Call Centre Industry
- Gain knowledge about careers in the Customer Service industry & how the performance is measured in the industry
- Comprehend how sales is conducted through Customer Service
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